Innago Property Management App Review 2024
With the help of our in-house editorial team, our platform’s members and external subject matter experts, this comprehensive review of Innago property management software became possible and available for free to those considering this solution!
In this review we evaluated Innago’s features, plans, pricing and other important aspects to help our readers make a more educated purchase decision.
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What Is Innago?
Innago is a free, cloud-based software solution designed to help new and established landlords manage their rental properties and tenants.
As a full-featured rental management platform, Innago handles the main aspects of property management, including rental advertising, online rent collection, tenant screening, and basic accounting, among other features.
Innago tenant and property management software can be accessed on a web browser or by downloading the Innago mobile app on Google Play or iOS App Store.
What Is Innago Used For?
Innago takes landlords through the entire process of property management, from finding suitable renters to onboarding them and collecting their rental payments.
Here’s how both landlords and tenants can utilize the software:
- Building a custom property listing page — Landlords can create customized property listings by including key property details such as property address, amenities, rent amount, and others. Each listing is saved on a page that can be shared via a dedicated link to prospects or on social media.
- Property listing syndication — Once a listing is ready, landlords and managers can share it across various well-known property listing websites, including Realtor.com, Zumper, Rentlingo, and others.
- Online rental application — For each vacancy listing, landlords can enable rental application submissions from applicants. The application collects basic applicant information, including their name, current address, and contact details.
- Tenant screening — Users may oblige prospective renters to purchase official tenant screening reports to find out about the candidates’ criminal, eviction, and credit history. The screening reports are provided by TransUnion.
- Electronic lease signing — Both tenants and landlords can sign leases online by using digital signatures. Electronic signing is enabled for any device, including mobile devices.
- Lease storage and management — Landlords and managers can store all their leases on Innago for viewing and tracking. The platform offers unlimited file storage, so you never have to worry about storage space.
- Online rent payment — Innago allows tenants to send rent payments directly to their landlord’s bank account via ACH or credit/debit card. Landlords, on the other end, will be notified of the payment.
- Landlord-tenant communication — Landlords and tenants can send messages to each other without leaving the Innago platform. Both parties are notified of communications by email and within the app.
- Financial tracking and reporting — Innago logs all transactions (rent payments and expenses) and allows you to generate relevant reports based on the data. All reports can be exported to your device.
- Maintenance request and tracking — Tenants can make repair and maintenance requests on the Innago tenant portal and attach relevant images and videos. Landlords, on the other end, can view the request, assign a service vendor to the issue, and track the progress of the repair.
Innago Users Breakdown by Specialty
Is Innago Legit?
Yes. Innago is a legitimate property management solution that has been in service for over six years and has grown quite popular within that time.
The Innago residential and commercial real estate app for mobile devices alone has received more than 20,000 downloads and over 300 customer reviews on Google and iOS app stores.
The software company also has a strong social media presence. On Facebook, Innago has over 6,000 followers while on YouTube, the company has amassed hundreds of thousands of views.
Additionally, Innago has been featured in popular news outlets like PR Newswire. Most recently in 2022, the company hit headlines for receiving $4 million in funding from Allison Wood Ventures.
Innago is also safe for its users. The company employs data encryption practices and firewalls to reduce the risk of data loss and misuse, and unauthorized access.
Overall, users can be assured that Innago is not a scam.
Innago Customer Reviews
Innago Pricing
Innago’s services and tools for landlords are free.
Landlords don’t have to commit to any setup or monthly charges to use the software. Simply open an account and you’re ready to go.
Still, there are some indirect Innago fees that users incur when using the platform:
- Renter background check service (criminal, credit, and eviction history): $30-$35 per screening report
- Innago rent payment via ACH: 2% fee
- Innago rent payment via credit or debit card: 2.75% fee
Although these Innago costs are incurred by tenants, the platform provides landlords with the option to pay the fees themselves.
Innago Coupon & Promo Codes
Innago Features
Property Listing
As a landlord or property manager, you can quickly create rental listings for your vacant properties from scratch. You can include key property details such as:
- Property address
- Number of bedrooms and bathrooms
- Pet policy
- Deposit and rent amount
- Link to a virtual tour of the property
- Lease terms
- Images of the property
Once your listing is ready, a shareable link is automatically generated and can be shared directly with prospective renters and on social media.
Rental Advertising
Innago has partnered with several rental listing websites to enable you to share your listings with large audiences and fill up your units faster.
At the moment, you can share your rental listings across the following third-party websites:
- Realtor.com
- Zumper
- Movoto
- Doorsteps
- Uloop
- PadMapper
- Trovit
- RentalSource
The company has continuously been expanding its partnerships to increase the reach of vacant listings through its rental listing syndication service.
Custom Rental Application
Innago comes with a Customizable Application Builder to enable you to create tailored rental applications for your applicants.
The application form is used to collect standard candidate information (name, phone number and email, current address, income details, and current landlord’s email, among other info) before moving them on to the screening process.
Tenant Screening
Thanks to a partnership with TransUnion, you can conduct tenant screening to find out more about your rental applicants.
Prospective tenants are required to provide official screening reports by TransUnion. The reports provide the following information on the candidate:
- Credit history — This provides insights into the applicants’ open accounts, credit background, payment history, and other financial details.
- Criminal history — This provides access to both national and state criminal records, so you can find out whether an applicant is on the sex offender list or terror list, or if they have any criminal records.
- Eviction history — This report provides tenant judgments, unlawful detainers, failure to pay rent, as well as writs and warrants of eviction of all your applicants after they’re searched against the national eviction database.
Lease Management
With Innago, you can create lease documents from provided templates and send them to prospective renters for signing. Each custom template you design can be saved for future use.
Your new renters are able to sign a lease electronically from a computer or mobile phone right within the platform. Once signed, you will be notified so that you can also sign the document.
Additionally, Innago provides unlimited storage for leases and documents in general. All stored documents are stored in-app and are readily available for viewing or sharing.
Online Rent Collection
Innago lets users add their bank accounts to start receiving payments from tenants. Here are other services you can enjoy within the Innago property management payment software:
- Payment reminders — You can set up payment reminders that will be automatically sent to tenants on a set date. This prevents late payments from your renters.
- Late fee payments — Here, you can set a late payment fee when a tenant fails to pay within a specified period.
- Automated billing — Innago allows you to automatically send invoices to tenants on set dates. Tenants can’t pay any future invoices until all past invoices or late fees have been cleared.
Financial Reporting
Innago keeps records of all your payments and uses the data to generate the following reports:
- Income report
- Expense report
- Net profit and loss report
Unfortunately, Innago doesn’t function as a full-fledged accounting software for property managers.
But for more detailed reports, in-depth accounting, and tax management, the platform allows landlords and managers to integrate their QuickBooks account into Innago.
Innago Tenant Portal
Innago offers a premier experience for tenants through the Innago Tenant Portal. The following are some of the activities renters can complete on the dedicated portal:
- Paying rent
- Purchasing renters’ insurance
- Submitting maintenance tickets with photo and video attachments
- Setting up automatic rent payments to avoid late fees
- Communicating directly with landlords via the Messaging tool
Maintenance Management
Innago enables landlords to receive and respond to maintenance tickets right within the platform.
Landlords can also add service vendors to their accounts and assign maintenance tickets to them. The vendor will be notified of the task, so they can begin the assignment.
The maintenance tool also allows direct communication with tenants, so you can update them on any timeline changes or seek further clarification on the maintenance issue.
Innago Mobile App
Innago has a full-featured mobile app for Android and iOS mobile devices. The app has all the features available on the main platform to allow you to run your business from anywhere.
Innago Pros and Cons
Pros
- As a reputable tool for real estate investors, Innago provides highly-responsive and personalized customer support through dedicated account reps, as well as phone and email support.
- The platform’s services are completely free to use.
- Innago has an intuitive interface that is easy to use; there is no learning curve for new users.
- The software company constantly analyzes and continuously improves its security tools to safeguard user data and detect new threats.
- Landlords can easily post their listings on popular websites like Zumper to fill up their vacancies faster.
- While Innago doesn’t offer accounting software for landlords, the platform supports QuickBooks integration.
Cons
- The platform lacks robust reporting features.
- Innago is a good property management software app for small landlords, but it’s not suitable for landlords with large portfolios of more than 100 units.
Innago Integrations
- QuickBooks Online
- HelloSign
- Assurant
- TransUnion
- Zumper
- RentalSource
- Realtor.com
- Doorsteps
Innago Alternatives
- Baselane
- Buildium
- Avail
- RentSpree
- DoorLoop
- RentRedi
- TenantCloud
- Stessa
- RentPrep
- TurboTenant
- Landlord Studio
- Hostfully
- Hostify
- Azibo
- AppFolio
- Rentdrop
- Rentler
- Cozy
- Landlord Studio
- Rent Manager
- Property Matrix
- MRI Software
- Housters
- Re-Leased
- Rentec Direct
- ManageCasa
Innago Achievements
Awards & Recognition
Best Property Management Tool (Awarded by Real Estate Bees)
Press & Media
Innago FAQs
Does Innago have a free trial?
No. Innago’s services are free to use and therefore, the platform doesn’t require a free trial.
How many clients does Innago serve?
We couldn’t find any reliable information on the number of users Innago serves. However, the Innago mobile app has received more than 20,000 downloads across Google and iOS app stores, indicating a significant customer base.
Who founded Innago?
Innago LLC was started in 2017 by Dave Spooner and Yasir Dabu, who both have robust experience in developing and working with real estate software systems.
Dave’s background is in business and accounting, while Yasir’s is in software development. Yasir also serves as the company’s CTO.
What is Innago’s customer service number?
Innago users can reach out to the company by calling the customer service line at (513) 964-0172 or by sending an email to [email protected].
Prospective customers can contact the company by calling the sales line at (513) 572-1708.
What is the Innago cancellation and refund policy?
All fees paid or payable to Innago are non-refundable. This refers to rental payment fees and tenant screening fees since the platform’s services are free to use.
Additionally, users are free to terminate their accounts at any time.
Is Innago safe?
Yes. The platform protects client data using industry-standard administrative and technical security measures.
This includes the use of data encryption, firewalls, physical access controls to the company’s data centers, as well as information access authorization controls.
How does Innago make money?
The company generates revenue by charging tenants for screening and online rent payments at $30 to $35 per screening. Landlords also have the option to pay these fees.
Innago also makes money when tenants pay rent. There’s a 2% Innago fee for ACH payments and a 2.75% fee when a renter pays using a credit/debit card.
What awards and recognitions has Innago received?
The Innago tenant and property management solution has received several awards and recognitions.
Most recently, the company was named one of the top 100 fastest-growing software companies in G2’s 2023 Best Software List.
The platform also received the 2022 Top Property Management Software award by GoodFirms.co.
Innago Tutorials & Training
Is Innago Worth It?
Yes. Innago tenant and property management solution provides all the necessary features landlords need to manage a rental property from out of state or locally, such as rental advertising, online rent collection, and maintenance management.
Furthermore, not only does Innago work for residential real estate, but it’s also one of the best commercial property management tools, including student housing and other multifamily real estate.
Innago is also free to use, which makes it a great option for landlords with small to mid-sized portfolios.
The only major downside to the platform is the lack of advanced features such as marketing website builders for real estate investors and the lack of in-built real estate investor accounting software, which make the software ill-suited for landlords with numerous rental units.
All in all, Innago is an excellent solution for independent landlords managing few properties (fewer than 100 units).
Innago Contacts
- Website: Official website
- Phone: (513) 572-1708
- Email: [email protected]
- Address: 1308 Race St Suite 100, Cincinnati, OH 45202, United States
- Socials: Facebook, Twitter, Instagram, LinkedIn, YouTube
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About the Author:
With over 20+ years of experience in real estate investment and renovation, Brian Robbins brings extensive knowledge and innovative solutions to the HouseCashin team. Over the years Brian has been involved in over 300 transactions of income producing properties across the US. Along with his passion for real estate, Brian brings with him a deep understanding of real estate risks and financing.