iGMS Review 2025

iGMS (previously AirGMS) is a short-term rental management platform that helps vacation home owners and property managers automate various aspects of their business.

The platform is best suited to those managing up to 20 properties and features numerous services to support your Airbnb business, including channel management, pricing management, automation tools, and market insights.

The iGMS vacation rental software is available via web browser or through the dedicated mobile app available on the App Store and Google Play.

START FREE TRIAL

• Managing bookings: iGMS has a central dashboard where you manage reservations. Here, you will be able to communicate with guests, set automated messages, view guest reviews, manage the cleaning team and activities, and view payments and transactions.

• Channel management: Through iGMS, you can connect vacation rental websites where your property is listed. Some of the listing platforms that can be linked include Airbnb, Booking.com, and Tripadvisor.

• Smart pricing: With iGMS, you can adjust various aspects of a property’s pricing. For instance, you can activate (and automate) last-minute discounts and adjust the nightly rate to improve SEO and rank your property higher. iGMS also lets you connect third-party tools such as PriceLabs and AirDNA for dynamic pricing functions.

• Guest communication: Communicate with guests directly from your iGMS dashboard. Here, you get access to a unified inbox, message templates, and automated trigger-based messaging for seamless guest communication.

• Access to market insights: iGMS allows you to access analytics and insights about your market or other specified areas. You can find out the number of active listings, market supply, average daily rates, and occupancy rates and leverage the insights to adjust your business strategy to maximize revenue.

• Team management: iGMS admins can add users to their accounts for various tasks. You can add the owner, cleaning team, rental real estate agent, or real estate accountant and control their service access based on their roles. The platform also allows you to track team performance by providing data such as total work time, number of closed tickets, and inquiry-to-booking conversion rate for each member.

• Reporting: iGMS provides you with four native reports—Payouts, Tasks, Reservations, and Monthly Revenue—to enable you to track the performance of your rental business.

START FREE TRIAL

• Real estate investors
• Property managers

START FREE TRIAL

Yes. iGMS is a legitimate vacation rental management platform and software company that was started in 2015.

Its physical headquarters are in North Vancouver, Canada, and the company has expanded to the US (Seattle) and Spain (Barcelona).

One of the main reasons we believe this software for property management is legit is its popularity among users.

iGMS has received hundreds of customer reviews on credible review websites like Capterra and Trustpilot. Most reviews are positive, earning the platform a rating of 4.6/5.

iGMS is also secure for its users. The company employs industry-standard physical, technical, and administrative measures to keep user data safe from unauthorized access.

The company also shares with customers all the data it collects from them.

Furthermore, we believe iGMS is not a scam due to its numerous integration options.

The company has partnered with many credible and renowned platforms like Airbnb, Vrbo, WordPress, PriceLabs, and various Airbnb automation tools to provide additional functionalities.

The iGMS mobile app is also certified and approved for safety on the App Store and Google Play; however, their property management app for landlords has received many unfavorable reviews and a low rating from users.

START FREE TRIAL

No customer reviews found

START FREE TRIAL

The iGMS pricing structure is based on the number of properties you manage by using the platform.

You can choose to pay monthly or annually. The annual subscription is 33% cheaper than paying monthly.

There are three iGMS cost plans to choose from:

• Host
• Flex
• Pro

Host

The Host package is an entry-level plan that gives you access to the most essential services iGMS has to offer, including:

• Channel management tools
• Unified inbox
• Multi-calendar
• Bookings management
• Reviews management
• Property management payment software
• Team management tools
• Revenue management
• Financial reporting
• Dynamic pricing
• Real estate investor website builder (an add-on that requires additional payment)
• Email and live chat support

The Host plan monthly subscription fees start at $40 for a single property and drop as the number of properties increases. The cost is lower for those who opt for an annual subscription.

Flex

The Flex plan has a dynamic price model. You will be charged $1 per booked night for each property; however, there is a minimum fee of $20 a month per property.

In this plan, you get all the features in Host, plus access to Market Insights.

Pro

The Pro package is iGMS’s most full-featured plan that gives you access to everything in Host and Flex, plus the following:

• Free access to the Website Builder
• Property owner access
• Branded property owner portal (setup fee required)
• Access to PROtrack, a guest communication productivity tracking tool (additional fees required)
• Phone support

Pro plan’s monthly subscription fees start at $45 for a single property and drop as the number of properties increases. The fee is lower for those who opt for an annual subscription.

START FREE TRIAL

No promo codes found

START FREE TRIAL

Channel Manager

The Channel Manager helps you connect your vacation rental listing platform.

You can link your iGMS account with Airbnb, Booking.com, Vrbo, Stayz, Abritel, Expedia, and several other channels either via iCal or the platform’s open API, depending on the channel.

Connecting the channels allows you to manage bookings from all the short-term rental listing platforms from a central dashboard.

All changes you make to your bookings and rates will be synchronized across the channels where your properties are listed.

This also means that when a guest makes a booking on one platform, the reservation will reflect across the channels to prevent double bookings.

Pricing Management Module

You can adjust and automate some aspects of your pricing from your iGMS dashboard. Some of the smart pricing features include:

• Last-minute discounts: Activate or automate this setting to provide last-minute guests and increase occupancy rate as a result.

• Minimum stay optimization: This setting allows you to automate the minimum number of nights guests can stay based on your vacation rental business strategy.

• Price fluctuation tool: Activating this tool automatically changes your nightly rate every 15 minutes. The price will go up and then back to base for the first unbooked date. This constant fluctuation helps you rank higher on vacation rental websites.

• Integration of dynamic pricing tools: iGMS does not have a built-in dynamic pricing tool, but the platform allows you to connect third parties such as PriceLabs, Wheelhouse, AirDNA, and Beyond Pricing for smart pricing functions.

Website Builder

This Airbnb software features an integrated builder of websites with an online booking system for vacation rentals. The tool offers the following:

• Simple drag-and-drop functionality
• Numerous customization options (fonts, color schemes, website layout) for branding
• Premium SEO-friendly and mobile-optimized themes
• Search filters (property type, number of guests, stay duration, etc.) to allow guests to find properties that match their needs

Booking Management

Here, you can manage all the activities regarding a booking. The following are some of the features of the booking management dashboard:

• Guest communication through a unified inbox

• Security deposit requirement that allows you to collect a deposit for potential damages

• Payment processor lets you connect Stripe seamlessly for efficient invoice management and online payment processing

• Cleaning management: iGMS automatically schedules a new cleaning visit after every checkout and notifies your cleaning team. Use the cleaning checklist to track the progress of your cleaners.

• Reviews management: This tool will notify you when a guest leaves a review and the number of days you have left to publish a response. You can also create and save review message templates for quick responses to your guests. More reviews mean your property will rank higher on vacation rental listing websites.

Market Insights

The Market Insights short-term rental analytics module provides important Airbnb data helpful for long-distance property management.

The section provides an in-depth overview of the number of active listings, occupancy rates, and average daily rates for a selected area.

Reporting

iGMS has a reporting section where you can generate professional reports for four business categories: Payouts, Tasks, Reservations, and Monthly Revenue.

The reports provide a quick overview of your vacation rental business performance over a specified period of time.

Guest Communication Tool

iGMS hosts and property managers can communicate with guests directly from the account dashboard. Some of the services in the property management CRM module include:

• Unified inbox where you can view messages from guests across all vacation rental websites where a property is listed

• Guest check-in form to collect all the necessary information about a guest and their stay

• Email and in-app notifications let you know when you’ve received a message from a guest or team member

• Message templates allow you to respond to messages quickly

• Automated messaging enables you to create rules and triggers. The triggers can be adjusted to send specific messages to specific guests at a specified time. Automated communication keeps your guests informed at every stage.

• Multi-language support allows you to translate your messages to other languages. Speaking the same language as a guest can significantly improve their experience.

START FREE TRIAL

Pros

• iGMS is an all-round tool that allows you to manage bookings, cleaning, tasks, and reporting.
• Easy to set up and use, even for first-time users.
• A 14-day free trial is available to help you get acquainted with the platform before committing to a subscription.
• A flexible payment model that allows users to pay a flat monthly rate or a percentage of their earnings.
• Great customer service.

Cons

• The lack of a native dynamic pricing tool means you have to connect a dynamic pricing software and pay for two separate services.
• iGMS can be expensive, especially for those managing a single property.

START FREE TRIAL

• Airbnb
• Beyond Pricing
• PriceLabs
• Wheelhouse
• Google Vacation Rentals
• WordPress
• DPGO
• BNBCare.com
• EveryDoor
• Door.io
• Keycafe
• Safely
• Rental Recon
• Floorspace
• Aircomms
• LODGEA
• AirDNA

START FREE TRIAL

• Wheelhouse
• Airbnb Smart Pricing
• PriceLabs
• Buoy
• Guesty
• Expedia Smart Pricing
• Beyond Pricing
• DPGO
• Rategenie
• Lodgify
• Rankbreeze
• Hostaway
• OwnerRez

START FREE TRIAL

Awards & Recognition

Best Short-Term Rental Management Platform (Awarded by Real Estate Bees)

Press & Media

Rising Star Award (CompareCamp, 2019)

Great User Experience Award (CompareCamp, 2019)

Preferred Plus Partner (Airbnb, 2024)

START FREE TRIAL

Does iGMS have a mobile app?

Yes. The iGMS mobile app is available for download on the iOS App Store and Google Play and includes all the functionalities of the main web app.

Does iGMS have a free trial?

Yes. iGMS has a 14-day free trial with no obligation to purchase a subscription.

How many clients does iGMS serve?

iGMS has been used to manage over 176,000 vacation rental homes in 133 countries.

The iGMS mobile app has received more than 20,000 downloads across Google Play and the iOS App Store.

There are also hundreds of customer reviews and testimonials online, indicating a huge client base.

Who founded iGMS?

Ivan Levchenko and Igor Kostin launched the iGMS vacation rental software in 2015 to help Airbnb hosts with multiple properties manage their businesses easily through automation.

The co-founders both had extensive backgrounds in tech and software development before creating iGMS.

Ivan Levchenko had developed HR software and an online organic food store, while Igor Kostin worked in senior software developer roles in several tech companies.

Ivan serves as iGMS CEO, and Igor is the CTO.

What is iGMS’s customer service number?

We couldn’t find a credible phone contact for iGMS. However, customers can reach out via email by sending inquiries to [email protected] or through the Contact Us form on the official website.

What is the iGMS cancellation and refund policy?

iGMS users can terminate their service use anytime through the Account Cancellation page.

The cancellation request takes 48 hours to be processed. There are no partial or full refunds for canceled subscriptions.

What awards and recognitions has iGMS received?

iGMS was awarded the Rising Star of 2019 Award and the Great User Experience Award by CompareCamp.

The platform was also recognized as a Preferred Plus Partner on Airbnb’s 2024 list of preferred partners.

START FREE TRIAL

iGMS Demo

How to Manage Direct Bookings via iGMS

START FREE TRIAL

There’s no straight answer here. iGMS is one of the most popular short-term rental real estate investor tools, but it has its drawbacks.

iGMS is equipped with numerous services that allow you to manage your vacation rental business from a single dashboard.

You can connect vacation rental websites and view bookings on a synchronized multi-calendar system.

Users can also manage all aspects of a booking, from check-in forms to check-out and scheduling cleaning.

iGMS’s flexible payment plans also allow you to pay service fees at a flat monthly rate or a percentage of your bookings.

That said, the platform has some significant downsides. The service fees are high, especially for those managing a few units.

There is also no native dynamic pricing tool to adjust your nightly rates based on market conditions, which is available in similar platforms, such as Lodgify.

START FREE TRIAL

• Website: Official website
• Phone: N/A
• Email: [email protected]
• Address: 105-185 Forester St., North Vancouver, BC, Canada V7H 0A6
• Socials: Facebook, YouTube, X (Twitter), LinkedIn

START FREE TRIAL