TenantCloud Review 2024
With the help of our in-house editorial team, our platform’s members and external subject matter experts, this comprehensive review of TenantCloud property management software became possible and available for free to those considering this solution!
In this review we evaluated TenantCloud’s features, plans, pricing and other important aspects to help our readers make a more educated purchase decision.
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What Is TenantCloud?
TenantCloud is a cloud-based real estate software solution that enables property owners and landlords to fill up and manage their rental units and grow their portfolios.
As an end-to-end system, the platform is also used by tenants to connect with their landlords and property managers.
With the TenantCloud property management software, all services used in rental management are integrated into one central hub.
Owners and managers can advertise their vacancies, vet applicants, onboard tenants, and manage them in the CRM.
The software is also available for mobile devices through the TenantCloud app which is available for free download on Google Play and iOS App Store.
What Is TenantCloud Used For?
TenantCloud takes users through the entire process of managing rental property, from finding suitable renters to onboarding them and collecting rent.
The following are different ways landlords and managers can use the software.
- Custom property listing — By using TenantCloud, users can create a rental listing for their vacant units. You can add property details such as amenities available and images of the property.
- Automatic rental listing syndication service — Once your listing is ready, you can share it across popular third-party listing websites such as Zillow, Oddle, Apartment.com, Trulia, and others. This helps fill up vacancies faster.
- Marketing website — Landlords on TenantCloud can create a stand-alone website to list and market their properties. The website allows you to have all your vacancies in one place and collect leads easily.
- Premium leads — Once you add your listing to TenantCloud, the platform provides you with leads by matching potential renters with your property. You can then invite your leads to apply.
- Rental application — Landlords and managers can send rental application forms to applicants directly through TenantCloud. Although the rental application is ready-made, users can customize it with their own questions.
- Applicant screening — As part of the tenant application, landlords may require applicants to have screening reports. The report includes a background, credit, and rental history check.
- Lease management — TenantCloud allows landlords and property managers to create custom lease agreements by customizing existing lease templates. The platform also lets you upload leases in PDF.
- Electronic document signing — Both landlords and tenants can sign leases directly within the software.
- Automated rent payments — TenantCloud allows tenants to set up automated and recurring rent payments on a scheduled date to avoid late fees.
- Requesting maintenance — In case of any damages, tenants can send maintenance requests to their landlords and include photos and videos of the damage.
- Rent reporting — The platform allows tenants to report their rent payments to credit bureaus (TransUnion and Equifax) to boost credit score and build credit history.
TenantCloud Users Breakdown by Specialty
Is TenantCloud Legit?
Certainly. TenantCloud property management software has been in service for nearly ten years now.
Within that time, the platform has grown to be one of the most popular property management solutions, receiving thousands of mobile app downloads and numerous customer reviews across the SaaS review sites like G2, Capterra, and Software Advice.
TenantCloud has also built a strong presence on social media, particularly on Facebook, Instagram, and YouTube where the company has a huge following and high activity.
When it comes to safety, TenantCloud is one of the most secure platforms in the market as it uses 256-bit encryption to protect all user data.
The platform also has a corresponding mobile app for iOS and Android mobile devices. Both app versions are verified on iOS App Store and Google Play, respectively.
TenantCloud Customer Reviews
TenantCloud Pricing
The TenantCloud pricing model is one of the platform’s top selling points as it caters for landlords and owners across all financial levels.
There are currently four subscription plans that TenantCloud software offers, based on the size of an owner’s portfolio:
- Free
- Starter
- Growth
- Business
Free
With TenantCloud, you can use the platform’s most basic services for free forever. Here’s what you get on the Free plan:
- unlimited properties and units
- unlimited listings
- basic leads
- scheduling showings
- one lease document template
- equipment tracking (one appliance only)
- 512 MB storage
- full data export as a ZIP file
- rental application
- applicant screening
- rent payments and late fee settings
- maintenance services
- up to 10 service reminders
- vendor networking and management
- email and feed notifications
- automatic payment for tenants
- ticket support
If you’re a new owner with just a few properties in your portfolio, the Free plan is optimal for you because you get all the must-have features of a rental management software for free.
Starter
The Starter plan is a paid subscription that starts at $15/month, or $144 if you choose to pay annually. Here’s what users get when they opt for this plan:
- all services in the Free plan
- premium leads
- up to 100 service reminders
- 1 GB storage
- 10 lease document templates
- equipment tracking (up to 100 appliances)
- built-in CRM
- customizable rental applications
- rent balance tracking
- tax reports and 1099 tax form
- E-signatures
- Google Calendar sync
- tech support
The Starter Plan is ideal for new owners looking to grow their small portfolios to the next level.
Growth
This subscription plan costs $50 per month, or $480 per year if you choose to pay annually.
When you join the Growth plan, you get all the services offered in the Free and Starter plans as well as the following unique features:
- equipment tracking (up to 500 appliances)
- 30 lease document templates
- 25 GB storage
- key and locks management
- lease builder (create from scratch or upload PDF)
- landlord forms
- property manager tools
- message board for tenants
- QuickBooks Online sync
- property listing website
- owner portal
- owner approval for maintenance
- phone and tech support
The Growth plan is suitable for property owners with medium-sized to large portfolios.
Business
As the name suggests, the Business plan is best suited for real estate companies that own or manage a huge number of rental properties.
This is mainly because the plan offers team management tools.
The Business plan doesn’t have preset charges. Users have to contact the company and collaboratively tailor a pricing plan based on the size of the client’s portfolio.
By joining this plan, you automatically get services offered in previous plans along with the following services:
- unlimited equipment tracking
- unlimited document templates
- 100 GB of storage
- unlimited service reminder
- team messaging
- Zero TenantCloud ads
- custom domain
- task management
- team calendar
- team tracking
- team property permissions
- listings auto-refresh
- team permissions
- priority tech support and phone assist
TenantCloud Coupon & Promo Codes
TenantCloud Features
TenantCloud is a full suite property management solution that seamlessly integrates property marketing, rental application, onboarding, and tenant management into a centralized hub.
Here are the platform’s main features.
Property Listing and Automatic Syndication
With TenantClould’s real estate listing syndication service, users can create listings for their vacant rental units.
Start by adding a description of the property and available amenities, property rules (pets allowed, smoking habits, etc), and images of the unit.
Once your listing is ready, you can instantly share it across various renowned listing websites, including:
- Zillow
- Trulia
- Apartments.com
- Rentler
- HotPads
Marketing Website
TenantCloud allows users to build simple websites for real estate investors and managers to market their vacant units and overall business.
Having a marketing website has several benefits, including:
- It allows you to include your vacant rentals along with the rest of your portfolio under one roof. This increases credibility and brand awareness.
- You can generate quality leads quicker through the Apply Now button which takes applicants directly to the rental application form.
- You can easily keep all your property information up to date.
Furthermore, you can personalize the website by adding your logo, theme colors, and contact info.
Rental Application and Screening
TenantCloud provides landlords with pre-made online application forms that they can use to collect basic applicant information. Users can also add their own questions to the forms.
Some of the information collected includes:
- name and contact info (phone and email)
- employment history
- income
- current residence
- references
In addition to completing the application form, tenants may also be required to have a screening report provided by TransUnion.
The screening report includes a criminal background and credit check as well as a National Eviction Records Search.
Note that the tenant screening service is an add-on that isn’t included in a subscription — tenants or landlords pay for it separately.
Lease Management
After finding suitable candidates for units, the next step is issuing and signing leases. Thanks to TenantCloud, users can build leases by customizing the already available lease templates.
Once you have created a lease, you can save it as a template and use it in the future. The software also allows users to upload lease agreements in PDF.
When your lease is ready, both you and your new tenant can sign it from any device.
All your lease agreements will be saved on TenantCloud where you can view and renew them.
Roommate Management
This unique feature allows landlords and property managers to onboard multiple tenants.
When you onboard roommates, each individual will have their own portal where they can access the lease and pay individual rent portions, or pay jointly.
TenantCloud provides a special invoice that allows roommates to pay their portions separately and a combined lease agreement for roommate situations.
CRM
TenantCloud comes with a built-in real estate investor CRM where you can manage your entire business. As leads reach out to you, they will be added to your CRM for follow-up.
You will be able to view each lead along with their applications and screening reports, and where each of them is in the marketing funnel.
You can also add leads manually to keep everything in one place. Once you’ve picked suitable tenants, you can change their status and start managing your relationship.
You can communicate with them, put up announcements, and manage maintenance requests in a single unified hub.
Rent Collection and Payment
By utilizing TenantCloud, tenants are able to add their bank information and pay rent through credit card, debit card, or ACH.
Additionally, tenants can set up automatic recurring payments to prevent late payments and avoid late fees.
Landlords and managers can add their real estate investor bank accounts to receive payments through TenantCloud as a rent collection app.
You can also include late fees (one-time or daily) for delayed rent payments.
Maintenance Management
TenantCould enables tenants to send maintenance requests, along with photos and videos of the damaged area.
The landlords on the other end will be able to view the request and update the status. As a landlord, you may choose to either fix it yourself or outsource to a vendor.
If you decide to outsource, you can use TenantCloud to find vendors. The platform provides service providers near you, together with their ratings and customer reviews.
Other activities you can do with the Maintenance module include:
- coordinating between the landlord, tenant, and provider on the best time for a visit
- hiring the service provider
- paying the provider
- tracking the budget, expenditure, and materials used
TenantCloud Pros and Cons
Pros
- TenantCloud has a free plan for users with small portfolios.
- The company provides a free trial for paid plans which allows users to try out the software before committing to a subscription.
- TenantCloud is fairly priced to cater for landlords and property managers with different financial needs.
- The TenantCloud app allows landlords to run their business from anywhere.
Cons
- No live chat support.
- The platform has numerous services which may take a lot of time to learn.
TenantCloud Integrations
TenantCloud Achievements
Awards & Recognition
Best Property Management Tool for Landlords (Awarded by Real Estate Bees)
Press & Media
TenantCloud FAQs
Does TenantCloud have a free trial?
Yes. Users get a 14-day free trial period when they subscribe to one of TenantCloud’s paid plans.
How many clients does TenantCloud serve?
According to the company website, TenantCloud is used by over 2 million landlords and tenants across the 50 US states and more than 40 countries.
On top of that, the TenantCloud app has received more than 80,000 downloads across Google Play and iOS App Store, which indicates the platform’s huge client base.
Who founded TenantCloud?
The TenantCloud LLC company was started in 2014 by Joseph Edgar, an experienced investor with over two decades in real estate.
Joseph has been running the business operations as CEO since the company’s launch.
What is TenantCloud’s customer service number?
Customers and prospective clients can reach out to the company via its phone support line: (888) 364-7408.
You can also talk to the company via email by sending your inquiries to [email protected].
What is the TenantCloud cancellation and refund policy?
TenantCloud does not offer refunds for any subscriptions, third-party products, or any other transactions.
Instead, if you cancel your paid subscription, you will continue to use the platform’s services for the remainder of the subscription period; after which, your access will be revoked.
Is TenantCloud safe and secure?
Yes. This real estate investor software safeguards all user data from cybersecurity attacks by using a 256-bit encryption protocol through SSL. The data is also stored in highly secure AWS data centers.
The platform also allows users to enable two-factor authentication to prevent any fraudulent activity.
How do I make an invoice in TenantCloud?
To make an invoice on TenantCloud, use the following steps:
- Go to the Accounting page.
- Choose between the Money In and Money Out tabs on the left-side panel depending on the type of invoice you want to create. The Money In option allows you to create income and liability invoices, while the Money Out tab is for expense invoices.
- Pick one of the drop-down options provided for each tab and follow the provided steps to create an invoice.
What awards and recognitions has TenantCloud received?
We couldn’t find information on the awards TenantCloud may have received. However, the platform was recognized by Software Advice as top property management software.
This rental property management software for landlords has also been featured in renowned media outlets such as Forbes, Chicago Tribune, and The Washington Post, among others.
TenantCloud Tutorials & Training
An In-Depth Introduction To TenantCloud
How to Move In a Tenant (Landlord Portal)
Is TenantCloud Worth It?
Yes. TenantCloud is a comprehensive rental management tool that is well-equipped to help landlords and property managers manage a property remotely and grow their businesses.
The platform offers flexible pricing plans that cater for owners across all levels of business. There’s a free forever plan, along with paid plans that are affordable.
The Growth plan is ideal for landlords with small to medium-sized portfolios, while the Business plan is great for property managers and real estate companies.
TenantCloud is also a great solution for investors on the go, thanks to the TenantCloud mobile app. All of the platform’s features are seamlessly integrated into the TenantCloud app.
The only downside to TenantCloud may be the lack of native landlord accounting tools and reporting.
Users will have to integrate QuickBooks Online or other supported accounting apps for property management.
TenantCloud Contacts
- Website: Official website
- Phone: (888) 364-7408
- Email: [email protected]
- Address: 1221 S MoPac Expy Austin, TX 78746, USA
- Socials: Facebook, Instagram, Twitter, YouTube, LinkedIn
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About the Author:
With over 20+ years of experience in real estate investment and renovation, Brian Robbins brings extensive knowledge and innovative solutions to the HouseCashin team. Over the years Brian has been involved in over 300 transactions of income producing properties across the US. Along with his passion for real estate, Brian brings with him a deep understanding of real estate risks and financing.